Virginia Health Care Association:

"On behalf of the members of the Virginia Health Care Association, thank you for the opportunity to work together to provide one of the most well received programs we have ever offered to our members.  Your program provided a full-day of information and stimulation on managing challenging behaviors in long term care.  The comments on evaluations were overwhelmingly positive.  Some of these included descriptions such as awesome, WONDERFUL!!, engaging and thought provoking, quickest 5-hour day, great presenter with lots of humor to keep you interested, enjoyed program immensely, and one of the best seminars I've been to.

It was gratifying to us that we identified someone with such dynamic presentation skills to bring to Richmond to share her talent and expertise.  Again we thank you and look forward to future opportunities to work together.  Based on the appreciation expressed by participants who were at the program we may have to rent a Coliseum to accommodate everyone the next time we advertise a program featuring Diana Waugh!"

Beverley A. Soble Vice President of Regulatory Affairs and
Doran P. Hutchinson Office Administrator/MeetingsTrade Show Coordinator
beverley.soble@VHCA.ORG

North Dakota Long Term Care Association:

"From the minute we began talking on the phone, to the minute we met at the hotel, I truly was impressed with your professionalism and your freindliness.  Your passion and your dedication to improving care for residents is so wonderful!  Your stories and your insight into the aging process needs to be heard by all long term staff and family members as well.  You have a great style of teaching and I hope you will continue with your message for years to come."

Bev Herman, Education Director
North Dakota Long Term Care Association
bev@ndltca.org

New Mexico Health Care Association:

"Diana is a true professional!  Easy to work with, knowledgeable and a dynamic speaker - who could ask for more! She has spoken at two NMHCA events thus far and my members really enjoy her sessions!  I look forward to working with her at future events!"

Tracy M. Alter, Director of Education and PR
New Mexico Health Care Association
talter@NMHCA.org

Continuing Care Leadership Coalition:

"Your role in developing and conducting the Train-the-Trainer Workshops and Multi-Facility Training sessions was invaluable.  We appreciate the insight and practical know-how you shared throughout this process.  You did an outstanding job.  Moreover, we enjoyed working with you!

We at CCLC hope our paths and yours will cross again."

Scott Amrhein, President
CCLC Continuing Care Leadership Coalition
CCLC is an affiliate of the Greater New York Hospital Association
Amrhein@cclcny.org

TAHSA:

"When we brought Diana to Texas for a training on restraints, she received excellent evaluations for her enthusiastic approach for presenting an often complicated issue."

Donna Loflin, VP of Education;
TAHSA Texas Association of Homes and Services for the Aging
Donna@tahsa.org

Carolina Medical Review:

South Carolina has had Diana Waugh as a speaker on several occasions.  She has consistently had great evaluations from our participants from DONs and Administrators to CNAs.  She is very interactive with the audience and very passionate about the topics.  She will also demonstrate the resident-centered focus in each of her topics of expertise.  She is a great choice!

Lorri Gibbons, Interventions Specialists,
CAROLINA MEDICAL REVIEW, Columbia, SC
LGibbons@scqio.sdps.org

SDHCA/ADALA:

Your sessions on "All the King's Men - Falls Mitigation" were well received by our attendees.  As many of our attendees wrote on their evaluations "Waugh Was Great!"  As meeting planner, I need to commend you for your professionalism in presenting at such an extremely emotional time.  Your presentations following the 911 terrorist attacks, were presented with enthusiasm, great knowledge base, but also an emotional understanding of the circumstances facing the attendees.  You did a great job!  Thanks.

Lori Tracy, Assistant Executive Director, South Dakota Health Care Association
South Dakota Assisted Living Association
loritracy@sdhca.org

OHCA:

When I grow up I hope to be just like her.  I respect her and treasure her advice.  She is a great proponent of the industry and our care givers.  Diana has been an active member of OHCA for so many years I can't count them all.  But she's more than just that.  I can't put my finger on it but I am here to tell you that she is the BEST!  She's one of those speakers that you look forward to having dinner with...or driving around the state.

She has also been involved in education as a planner just like us.  I can't tell you how delightful it is to work with her and how much the attendees love her as a speaker.  I have used her at programs for activity directors, nurses, social workers and administrators.  They all love her and can't wait for the next program.

Kathy Chapman, CMP; Director of Educational Services,
Ohio Health Care Association,
kchapman@ohca.org

NYSHFA:

Diana Waugh is a dynamic, fun and insightful speaker who has a true understanding of her subject matter.  She delivers her presentation with enthusiasm which ultimately makes the session a very enjoyable experience.  From the meeting planners perspective she is on time with her handouts and logistic information.  She also has the one quality that meeting planners love - - - flexibility.

Scott Jackson, Director of Education & Conference Planning,
New York State Health Facilities Association;
sjackson@nyshfa.org

HFAM:

Diana's presentation regarding recruitment and retention (Get 'Em and Keep 'Em) actually dealt with reality, the focus on GNA's was positive and creative.  Diana was very easy to work with, was flexible in her travel arrangements and scheduling of presentations.  We will definitely invite her back. Diana uses unique, common sense information in her presentations.

Patty Stehle,
HFAM Health Facilities Association of Maryland
pstehle@hfam.org

New York State Department of Health

Your presentations are wonderful because they are useful to staff with or without a clinical background.  Since attending your program in NY a few years ago, I have had many opportunities to apply the information you provided through the LTC Ombudsman program and in my work with DOH.  I appreciate your ability to convert your research and experience into realistic and easy to implement strategies.  In addition to providing common sense approaches to the nursing process, the strategies you offer help us demonstrate our respect for all residents as individuals.

Patricia Hasan, BSN, RNC
Hospital Nursing Services Consultant
NYS Department of Health
phasan434@yahoo.com