"Your presentations are wonderful because they are useful to staff with or without a clinical background. Since attending your program in New York a few years ago, I have had many opportunities to apply the information you provided through the Long Term Care Ombudsman program and in my work with the Department of Health. I appreciate your ability to convert your research and experience into realistic and easy to implement strategies. In addition to providing common sense approaches to the nursing process, the strategies you offer help us demonstrate our respect for all residents as individuals."
Patricia Hasan, BSN,RNC
Hospital Nursing Services Consultant
New York State Department of Health
phasan434@yahoo.com

"On behalf of the members of the Virginia Health Care Association, thank you for the opportunity to work together to provide one of the most well received programs we have ever offered to our members. Your program provided a full-day of information and stimulation on managing challenging behaviors in long term care. The comments on evaluations were overwhelmingly positive. Some of these included descriptions such as awesome, WONDERFUL!!, engaging and thought provoking, quickest 5-hour day, great presenter with lots of humor to keep you interested, enjoyed program immensely, and one of the best seminars I've been to. It was gratifying to us that we identified someone with such dynamic presentation skills to bring to Richmond to share her talent and expertise. Again we thank you and look forward to future opportunities to work together. Based on the appreciation expressed by participants who were at the program we may have to rent a Coliseum to accommodate everyone the next time we advertise a program featuring Diana Waugh!"
Beverley A. Soble Vice President of Regulatory Affairs and
Doran P. Hutchinson Office Administrator/MeetingsTrade Show Coordinator
beverley.soble@VHCA.ORG

"From the minute we began talking on the phone, to the minute we met at the hotel, I truly was impressed with your professionalism and your freindliness. Your passion and your dedication to improving care for residents is so wonderful! Your stories and your insight into the aging process needs to be heard by all long term staff and family members as well. You have a great style of teaching and I hope you will continue with your message for years to come."
Bev Herman, Education Director
North Dakota Long Term Care Association
bev@ndltca.org

"Diana is a true professional! Easy to work with, knowledgeable and a dynamic speaker - who could ask for more! She has spoken at two NMHCA events thus far and my members really enjoy her sessions! I look forward to working with her at future events!"
Tracy M. Alter, Director of Education and PR
New Mexico Health Care Association
talter@NMHCA.org

"Your role in developing and conducting the Train-the-Trainer Workshops and Multi-Facility Training sessions was invaluable. We appreciate the insight and practical know-how you shared throughout this process. You did an outstanding job. Moreover, we enjoyed working with you!
We at CCLC hope our paths and yours will cross again."
Scott Amrhein, President
CCLC Continuing Care Leadership Coalition
CCLC is an affiliate of the Greater New York Hospital Association
Amrhein@cclcny.org

"When we brought Diana to Texas for a training on restraints, she received excellent evaluations for her enthusiastic approach for presenting an often complicated issue."
Donna Loflin, VP of Education;
TAHSA Texas Association of Homes and Services for the Aging
Donna@tahsa.org

South Carolina has had Diana Waugh as a speaker on several occasions. She has consistently had great evaluations from our participants from DONs and Administrators to CNAs. She is very interactive with the audience and very passionate about the topics. She will also demonstrate the resident-centered focus in each of her topics of expertise. She is a great choice!
Lorri Gibbons, Interventions Specialists, CAROLINA MEDICAL REVIEW, Columbia, SC
LGibbons@scqio.sdps.org

Your sessions on "All the King's Men - Falls Mitigation" were well received by our attendees. As many of our attendees wrote on their evaluations "Waugh Was Great!" As meeting planner, I need to commend you for your professionalism in presenting at such an extremely emotional time. Your presentations following the 911 terrorist attacks, were presented with enthusiasm, great knowledge base, but also an emotional understanding of the circumstances facing the attendees. You did a great job! Thanks.
Lori Tracy, Assistant Executive Director, South Dakota Health Care Association
South Dakota Assisted Living Association
loritracy@sdhca.org

When I grow up I hope to be just like her. I respect her and treasure her advice. She is a great proponent of the industry and our care givers. Diana has been an active member of OHCA for so many years I can't count them all. But she's more than just that. I can't put my finger on it but I am here to tell you that she is the BEST! She's one of those speakers that you look forward to having dinner with...or driving around the state...
She has also been involved in education as a planner just like us. I can't tell you how delightful it is to work with her and how much the attendees love her as a speaker. I have used her at programs for activity directors, nurses, social workers and administrators. They all love her and can't wait for the next program.
Kathy Chapman, CMP; Director of Educational Services, Ohio Health Care Association, kchapman@ohca.org

Diana Waugh is a dynamic, fun and insightful speaker who has a true understanding of her subject matter. She delivers her presentation with enthusiasm which ultimately makes the session a very enjoyable experience. From the meeting planners perspective she is on time with her handouts and logistic information. She also has the one quality that meeting planners love - - - flexibility.
Scott Jackson, Director of Education & Conference Planning, New York State Health Facilities Association;
sjackson@nyshfa.org

Diana's presentation regarding recruitment and retention (Get 'Em and Keep 'Em) actually dealt with reality, the focus on GNA's was positive and creative. Diana was very easy to work with, was flexible in her travel arrangements and scheduling of presentations. We will definitely invite her back. Diana uses unique, common sense information in her presentations.
Patty Stehle, HFAM Health Facilities Association of Maryland
pstehle@hfam.org

Yes, it would be difficult to change my way of thinking about side rails but I am willing to change. I really liked the metal by your head, I never thought of it like that. Great stories! Very funny, helped a lot because this is a serious business. Diana brought redirection to my professional life - our residents need our help and expertise and love. Rated six out of five for overall program, effectiveness of speaker, relevancy of information and applicability of program content to on-the-job effectiveness.

If all learning was this much fun, I'd be a genius by now!! Diana was a great, engaging and brilliant nurse - truly an honor to have her in the nursing profession.

Wonderful ideas!! I learned so much just from laughing at my own mistakes.

Very good presenter, humorous, entertaining but informing.

Can tell she knows the subject.

Great - informative - kept my attention. Humor was wonderful.

Everything fit into everyday situations. It was like Diana worked daily in our facility. So very interesting and true. I have never enjoyed anything so much in a long time. Could recommend this topic to anyone and thanks so much. I understand WHY we don't need rails now! I was totally against removing them before this program.

Very informative seminar. Gave some different and innovative ideas. The seminar was also very enjoyable with Diana Waugh's teaching ability, humor and the many real life examples she told.

Awesome....Diana has interesting approaches to everyday tasks that will promote retention.

Excellent speaker! Thank you for bringing her to North Dakota. Lots of good ideas ... Unfortunately change takes time but her enthusiasm is contagious and gives me the incentive to keep working on it.

Excellent workshop. Made me realize there's still a lot about my residents that I don't know and need to find out about in order to provide them a safe, comfortable, happy environment they want to live in. So many great improvement ideas.

Diana, your workshop was awesome! Your stories are heartwarming. I can't remember ever sitting at a workshop and not having a boring moment. It happened today. I hope I have someone like you caring for me when I have to go to a nursing home. Pat Rotenberger - North Dakota.

Diana is a very good speaker! Speaks to all of us!!! Understands long term care. I think Diana does a wonderful job. Not only does she discuss, but makes it fun. Diana is very active and spirited. She's a real motivator and I hope to someday get to listen to her again. Thank you.

Thinking outside the box . I love it! Thank you for validating our need to be holistic and creative and more resident focused.

The material was very clear and was presented very energetically. Mrs. Waugh is certainly talented and an experienced speaker with many simple ideas that could solve the most difficult of problems.

At first I questioned how a program could spend this much time on restraints. Now I know. This was wonderful, informative and an educational experience. Diana is knowledgeable, delightful, realistic, experienced and presents her material in an excellent manner. She presents herself as caring for the elderly.

This was an absolute fantastic 2 hours! I hope our "Team" starts immediately to work together on this! Thank you.